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Q & A

1.	Am I Secure?
2.	How do I place an order?
3.	Can I get the specific size I need?
4.	What are tensioned fabric structures?
5.	What goes into our products?
6.	What is the Life expectancy of Fabric-Structure TM or Fabric-Shelter TM ?
7.	Can Fabric-Structures and Fabric-Shelters handle heavy snow loads?
8.	What kind of winds can a Fabric-Shelter TM withstand?
9.	What kind of winds can Fabric-Structures TM withstand?
10.	Why are Fabric-Structures TM and Fabric-Shelters TM your best choice?
11.	How are Fabric Shelters and Fabric Structures anchored?

1. Am I Secure?

Fabric Structures-USA holds your security in the utmost regard for that reason we have elected to put in place a payment system that provides you with the highest level of security possible. Fabric Structures-USA will not sell, lend or rent ANY of your information to any third party. Security on the internet is one of the fastest growing problem areas we as individuals and businesses face. We have initiated a payment system that provides you with a level of security that you cannot obtain any other way. This easy process makes it virtually impossible for anyone make a fraudulent purchase on your credit card.

This is how it works:

• You select your shelter, proceed through to check out (you will be given the opportunity to obtain shipping cost prior to providing any personal information so you will know the total cost)

• You provide us with your personal information including billing address, shipping address and email address. WE DO NOT TAKE ANY CREDIT CARD INFORMATION OVER THE INTERNET NOR DO WE STORE YOUR INFORMATION ONLINE.

• Your order comes to us, it is verified to make sure it is correct and then an email is sent back to you with a PDF (Portable Document File) Order Form, we also provide you with a link to obtain a free copy of the latest FREE Adobe Reader, in case you don't have one. You simply print out the order form, provide your credit card information sign the form and fax it back to the fax number provided.

Once we have your information we will confirm your purchase, send you a receipt via email and your order is in process. It's that easy and extra secure!

2. How do I place an order?

Here is our step by step order process and what you will see on the screen.

From any page of the site Click on “Online Ordering ” There you will provided with all of the categories of shelters and products we offer.

Chose a category that is right for you. (in this instance you see our Storage Master Series)

Choose the Fabric shelter that meets your needs and click “More Information” .

Here you can view what is standard, options, select fabric color, anchors, features and specifications

Options

Features

Specifications

Once you select the options you want Click “Add to Cart”

At this point you can click “SHIPPING ESTIMATE” to find out what the shipping charges will be to your zip code (continental US only) Please note orders over 7,000 lbs will have to be quoted by email once you send the order but before you provide any payment information.

Select the Quantity of Shelters you wish to order and click “Checkout”.

You provide us with your personal information including billing address, shipping address and email address. WE DO NOT TAKE ANY CREDIT CARD INFORMATION OVER THE INTERNET.

Click “Continue”.

Your order comes to us is verified to make sure it is correct and then an email is sent back to you with a PDF (Portable Document File) Order Form, we also provide you with a link to obtain a free copy of the latest FREE Adobe Reader, in case you don’t have one. You simply print out the order form, provide your credit card information sign the form and fax it back to the fax number provided.

Once we have your information we will confirm your purchase, send you a receipt via email and your order is in process. Its that easy and extra secure!

3. Can I get the specific size I need?

Yes! With a Fabric-StructureTM you can get virtually any size. We have engineered and built clear span structures that are over 300' wide, and 60' wide structures that are as tall as a six story building. Fabric-Shelters on the other hand are limited to standard sizes and options on most models. Fabric-Shelters are kept economical by creating “packages” that are sold as kits.

4. What are tensioned fabric structures?

Tensioned fabric structures start with metal frames. A flexible cover is tightened over the frame to create a tensioned structure.
Incredibly strong fabrics make it possible to construct extremely large clear-span structures.
Some of the largest stadiums, shopping malls, airports and other large commercial structures are tensioned fabric structures.

5. What goes into our products?

Fabric-Structures, unlike some of our competitors, use only American made materials. Our covers are made from Architectural grade PVC vinyl fabrics which meet or exceed Federal and California fire retardancy requirements. Fabric-Shelters generally use reinforced polypropylene covers, however a fire retardant fabric is available.

The steel is used in either a Fabric-Structure or Fabric-Shelter is exactly the same for either line, only the rib design, diameter and gauge changes. We use mechanical grade structural steel tubing which is hot dipped galvanized on the inside and outside, then coated by a process that leaves a smooth non abrasive surface thereby extending the life of the cover.

6. What is the Life expectancy of Fabric-Structure TM or Fabric-Shelter TM ?

We offer covers with 5 to 15 year pro-rated warranties and a life expectancies up to 20 years. Since both Fabric-Shelter and Fabric-Structure frames are made from the same materials both have extremely long life expectancies and can last much longer.

7. Can Fabric-Structures and Fabric-Shelters handle heavy snow loads?

Fabric-Structures are engineered to meet the snow load conditions for the area in which they are to be used from 20-40 psf . Fabric-Shelters do not carry specific wind or snow loads but because of the 50% rise of the Quonset style, they tend to shed much of the snow. Most Fabric-Shelters have rib spacing on 4' centers but all can be ordered with 3' centering which will increase their load bearing. Should you be in an area with heavy snow fall and you take adequate precautions you can safely use a Fabric-Shelter with 3' rib spacing. You can find Fabric-StructuresTM and Fabric-SheltersTM in Alaska, the Northwest Territories, Greenland, and many other extreme locations around the world. In fact some of our components have even been tested at the North Pole to ensure their integrity in the harshest environments.

8. What kind of winds can a Fabric-Shelter TM withstand?

Fabric-Shelters TM do not carry a specific wind load rating.

9. What kind of winds can Fabric-Structures TM withstand?

Fabric-Structures TM are designed and engineered to meet the wind load requirements of the area in which they are to be used. Normally from 90 to 125 Mph.

10. Why are Fabric-Structures TM and Fabric-Shelters TM your best choice?

Many do not require foundations
Most are Portable
Reduced installation time and costs
All are clear span
In many instances, permits are not required
They can be resold
Temporary and Permanent Applications
Wheel Mountable and Crane Lift-able
Modular lengths

11. How are Fabric Shelters TM and Fabric Structures TM anchored?

Fabric Shelters TM and Fabric Structures TM up to 60' wide do not require any kind of footing or foundation. If the shelter or structure is to be placed on virgin earth or on asphalt, we supply helix auger anchors. These anchors are similar to mobile home anchors, only longer than the average mobile home anchor. These anchors, depending on soil conditions can either be “augered” (screwed) into the ground or a hole can be dug and the anchor buried and the hole back filled and compacted. If you plan to mount your shelter or structure concrete or pilings anchoring is very simple. We supply mounting plates through which you will place your expansion anchors or bolts. This is the easiest and fastest anchoring method. Simply, layout your Fabric Shelter or Fabric Structure and square it. Using a hammer drill, drill right through the mounting plate hole into the concrete or piling, then insert your expansion anchor or bolts. Because concrete thicknesses and densities vary, we do not supply expansion anchors or nuts and bolts for anchoring to concrete or pilings.

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