Returns
If, within 30 days, you are not 100% satisfied with your purchase, Fabric Structures-USA, LLC will replace the item or provide a credit for the full merchandise amount less any shipping charges. Special and custom orders are not returnable, but any defective parts will be replaced. Returns cannot be shipped C.O.D.
If outside of 30 days, Fabric Structures-USA, LLC will inspect the defective product and will, if applicable, issue a credit for future Fabric Structures-USA, LLC purchases. The customer is responsible for all return shipping costs until product is declared defective. If product is declared defective, customer will be credited the cost of the product and the return shipping cost. If replacement item is desired, Fabric Structures-USA, LLC will not ship the new item until receipt of defective goods.
If product is unused and still in its original packaging, Fabric Structures-USA, LLC will review the product upon receipt and may issue a credit, minus a 20% restocking fee. Customer is responsible for return shipping cost. Special and custom orders are not returnable.
Returns should be shipped to:
Fabric Structures-USA, LLC
24 South O Street,
Lake Worth, FL 33460
Please be sure to include at least one of the following with the product: invoice number, order number .
If you have any questions concerning your defective product or return, please use the information found on the Contact Us page.
Defective Product
If you have received a defective product and are within the 30 days of purchase, Fabric Structures-USA, LLC will issue a refund or exchange the defective item. The customer is responsible for all return shipping costs until product is declared defective. If product is declared defective, customer will be credited the cost of the product and the return shipping cost. If replacement item is desired, Fabric Structures-USA, LLC will not ship the new item until receipt of defective goods.
Warranted Products
In the event a product is warranted by Fabric Structures-USA, LLC, a Fabric Structures-USA, LLC vendor or manufacturer, all warranty policies and restrictions apply. If you wish to obtain a written copy of a warranty, please use the Contact Us and reference the product name and item number in your request. Manufacturer warranties supercede all Fabric Structures-USA, LLC warranties. |
