Shipping & Tax Policy

Shipping
When placing your order via the website or our phone sales department, our system automatically shops for the best shipping rate for delivery of your order to your shipping location. Whenever possible we will use parcel carriers. We cannot ship to PO (Post Office), A.P.O. (Army Post Office), or F.P.O. (Fleet Post Office) boxes. Many of our deliveries are shipped via UPS, which will only deliver to a street address. To make sure your order doesn't get delayed, please make sure your ship-to address is NOT a PO, A.P.O., or F.P.O. Box. In some instances, your order may be delivered at least in part by truck due to the characteristics of the product ordered.

As the customer, you are responsible for:

• Unloading the entire order from the delivering truck; the driver will not help you.
• Being sure that your address is capable of accepting this type of shipment.
• Being present for delivery to inspect and sign for your shipment.
• Notation of any shipment damage or shortage on the freight bill.

Unfortunately, delivery services are unable to arrange delivery on a specific day or at a specific time. All charges for any redelivery or refusal of the shipment are the customer's responsibility and will be charged to the customer's original method of payment.

Shipping options available:

• Standard - In most cases, in-stock items are shipped within 3-5 working days.
• 2-Day - In-stock items will ship within 2 working days of order processing.
• Express- Next day shipment. Items must be in-stock and order must be processed before 12:00PM (CST).
• 2-Day and Express shipping occurs once manufactured item is completed (not the order submission date).

Please Note:

• Additional charges may be incurred for multi-truckload deliveries and/or special crate packaging. Any additional charges will be communicated via phone or email.
• Some larger orders may require a lift gate truck if a loading dock is not accessible. The added cost is the responsibility of the customer.
• Some products may require "special" packaging to insure safe delivery. You may incur an increased shipping cost for those items. A customer service associate will contact you in the event there is a change to your shipping charge.

Tax Collection
Sales tax will be collected for all items shipping to Connecticut and Iowa. In some instances, sales tax will be collected on other orders if the independent vendor ships to a state in which it must collect sales tax. State and local taxes will be added when applicable. Price and availability are subject to change without notice.